Marc Gyver
1.) Only one device at a time is very annoying when people share the use of the camera system. Just show the users that there's more than one device viewing the system. 2.) Need to have advanced options like the NVR has so you're not forced to use only a mouse for everything the NVR has but the app does not. Make it more robust. 3.) Maybe unrelated, but the dual lens camera for one customer shows a 4k viewing option while another customer only shows HD and SD. Same settings.
LOREX TECHNOLOGY INC.
April 26, 2024
Hello Marc,
Thank you for taking the time to review our Lorex Home mobile application. We are constantly working to improve our app and appreciate your feedback and suggestions.
Thank you,
Lorex Customer Experience Team
edward kay
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Only allows one user to view at a time. Cumbersome. "New" is not always better, "Lorex Cloud" is a far superior app, just needs connectivity updates like this app has. Real dissapointment. I have purchased many systems online and from Costco. If this is where the app is headed, I sadly won't be purchasing anymore. The app is everything for a camera system.
5 people found this review helpful
LOREX TECHNOLOGY INC.
April 23, 2024
Hello Edward,
Thank you for your feedback. We apologize for any inconvenience you may have experienced with our Lorex app. We are constantly working to improve our app and appreciate your suggestions. We will take your feedback into consideration as we continue to make updates.
Thank you,
Lorex Customer Experience Team
Shirley Green
What have you all done to this app? It worked well for months now, for whatever reason, it has gone offline, and your troubleshooting steps don't work. I followed all the steps as well as uninstalled and installed the app, and it's still not working. My network is excellent, as well as the connection. It's not good when your troubleshooting steps don't fix the problem.
6 people found this review helpful
LOREX TECHNOLOGY INC.
April 22, 2024
Hello Shirley,
We apologize for the inconvenience you have experienced with our app. Please reach out to our customer support at 1-888-425-6739 for assistance with the app.
Thank you,
Lorex Customer Experience Team